theprintypeople is proud to partner with Route, the leader in package protection and tracking solutions.

By our FREE Route+ at checkout your order will be protected from damage, loss*, or theft.

In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim and receive a replacement or be fully reimbursed.

We are excited to offer this service to you for FREE and get Route+ package protection at checkout.

Claim Policies

Marked As Delivered (Stolen)

  • File claims no earlier than 5 and no later than 15 days from when it was marked delivered
  • Orders over $100 USD require a police report

Stuck In Transit (Lost)

  • File claims no earlier than 7 days and no later than 30 days from the last update (US/Canada)
  • File claims no earlier than 20 days and no later than 30 days from the last update (International)


Damaged

  • File claims for damaged items with photos of the package and item (required)

Common Things Not Covered

  • Fulfilment issues
  • Cosmetic damage
  • Anything outside of claim policy
  • timeframes