theprintypeople is proud to partner with Route, the leader in package protection and tracking solutions.
By our FREE Route+ at checkout your order will be protected from damage, loss*, or theft.
In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim and receive a replacement or be fully reimbursed.
We are excited to offer this service to you for FREE and get Route+ package protection at checkout.
Marked As Delivered (Stolen)
- File claims no earlier than 5 and no later than 15 days from when it was marked delivered
- Orders over $100 USD require a police report
Stuck In Transit (Lost)
- File claims no earlier than 7 days and no later than 30 days from the last update (US/Canada)
- File claims no earlier than 20 days and no later than 30 days from the last update (International)
- File claims for damaged items with photos of the package and item (required)
Common Things Not Covered
- Fulfilment issues
- Cosmetic damage
- Anything outside of claim policy