Product and Delivery
1. We Received Damaged or broken item?
We always try to send high quality products to our customers. But, sometimes, the odd one's do to come out. If you have received a faulty, damaged or broken item, please send us the photo of the damaged product as a proof immediately to firstname.lastname@example.org along with your order number. Once, we receive the email and verify it, we will immediately send you a FREE Replacement product at no additional cost to you.
2. We Received Wrong design?
We would like to avoid this as best as possible, but It happens.We do our best, but sometimes you may get a different design than your order. In this case, please send us your actual photos to email@example.com with the order number.Once we verify the photos and found that it is our mistake then, we will FREELY replace the item and send you the correct design product at no additional cost.
3. We received the order but some items were missing?
Sometimes, there may be missing items as we handle large amount of orders. If you did not receive the all the items you have ordered, please contact us at firstname.lastname@example.org along with your order number. Once we establish the order details, we will immediately send you the missing items at no additional cost.
4. Do you accept returns?
Yes, we do accept returns for some products. We are not able to accept returns for products that are custom-made products based on customer's preferences and it is not possible for us to do returns and resell it. But, do not worry if you have any problem with the product, please contact us at email@example.com and we will send you a FULL refund or send you a FREE replacement product at no additional cost.
5. Which File Formats are Accepted and are there any Colour restrictions?
Images that are uploaded should be in TIFF, JPEG or PNG format.
We can print as many colors as you want on your product designs as well as complex images. However, you must make sure your file format is a TIFF, PNG, JPEG and 300 DPI for accurate printing results.
6. We received wrong product?
If we ship the wrong product to you, please send us a photo showing how the product differs from what was ordered to firstname.lastname@example.org and we will FREELY replace any such items at no additional cost.
7. What do I do if order hasn't arrived?
Check the tracking # first. If you don’t have the tracking number, we can provide it for you.
IF TRACKING SHOWS DELIVERED
Please check with your local post office and/or neighbours, as often this is where ‘lost’ orders seem to end up!
At peak times (like around Christmas and other holidays), please do allow a little longer time for your order to arrive.
IF TRACKING SHOWS RETURNED TO SENDER – INCORRECT ADDRESS
We will not refund nor assume liability for orders that are lost due to the incorrect shipping address. Customers may request a reshipment attempt but will be responsible for fees associated with additional delivery attempts.
IF TRACKING SHOWS NO INFO
If an order has not been successfully delivered and it has been more than 60 days since the order was processed, the customer may request a refund or have the order resent free-of-charge.
ORDERS SEIZED BY CUSTOMS DUE TO COPYRIGHT
We will not refund nor assume liability for orders that are lost due to copyright and trademark claims.
By uploading or saving a design in our website you agree that:
- You hold the rights to design.
- You also release theprintypeople.com Direct from any claims made as a result of any property right infringement.
- You understand that infringement of property rights is illegal. If you have any doubt as to the legal ownership of a design you should check with the rightful owner that you are able to use the design before uploading.
- You understand that theprintypeople.com acts under your instructions and are not obligated in any way to check or confirm the legal use of any designs.
- You agree to indemnify and defend theprintypeople.com for any claims made as a result of alleged infringements including copyrights, trademarks, rights of publicity, or other intellectual property claims, including any payments for damages sustained by a claimant and attorneys’ fees incurred by you to defend against any claims made.
1. Which Countries do you deliver to?
Currently, We deliver our products to US/Canada.
2. How much does Shipping cost?
We believe our customers should not pay for shipping. As per our policy, we offer FREE shipping to all customers.
3. What do I do if Order arrives damaged?
If an order arrives damaged, we’re happy to send a replacement. Please send photos of the damaged part to email@example.com along with the order number. We will replace any items damaged or poor-quality at no additional cost.
4. Do you offer tracked delivery?
Yes, We do offer tracked delivery.We will send you the tracking number once the order is shipped from our warehouse.
5. How Long does Shipping take?
It normally takes 2-4 business days to print your order, depending on the current demand.
Once the order is shipped, for all USA order the shipping time is 3-7 days.
6. Who is Responsible for Custom Duties, Tax and Charges?
Custom Duties, Tax and Charges are not included in our base price. This is a customer’s responsibility as each country has different Custom Duties and Laws of Taxation.
Average Production & Delivery Times
Each product is custom made, so your purchase should ship within:
Furniture: 3-4 weeks
All Other Products: 3-5 business days
Waiting on pins and needles to get your order? We don’t blame you! Once your purchase has been shipped, you should expect to receive it within:
US Customers: 2-5 business days
1. What happens when an Order is Paid?
- Thank you for your purchase.Once, you pay for an order, you will get an invoice and receipt in the email provided along with the order number.
- Once payment is confirmed, our designs team will start working on your order.
- We print and manufacture your custom designed product according to your specifications.
- The item is then packed and posted to you – now can sit back and relax!
- When it has been dispatched, the order status in your account will automatically update to Fulfilled and you will receive an email with the tracking information.
- You can track your order using the information provided directly on the shipping provider website.
- You will have your amazing product in your hand to enjoy.
2. How Do I Cancel an Order?
Get in touch with our support team firstname.lastname@example.org as soon as you know you want to cancel.
You have 24 hours to cancel your order before it’s too late. We will cancel it and refund you, no questions asked within the first 24 hours. After that, all orders will be processed and shipped.
3. How Long does order processing take?
Typically 2-4 days to print and manufacture your order.
Please NOTE: Production time is separate from shipping times. Please see our shipping page for more information.
4. How Do I Make/Edit an Order?
ONLY 24 hours to change or cancel an order.
If changes need to be made to the order please email email@example.com and give us:
- Name and email on the order.
- Order number.
- The changes that need to be made.
It is important that you act swiftly, however, because you ONLY HAVE 24 hours to change or cancel an order.